Resolving Real Estate Complaints: How UP RERA is Making a Difference

The Uttar Pradesh Real Estate Regulatory Authority (UP RERA) has a proven track record of resolving real estate complaints in a fair and efficient manner. Over the past five years, UP RERA has resolved 88% of the complaints that have been brought to its attention, including delays in possession, incomplete or defective construction, and discrepancies in area or price.

What is UP RERA?

UP RERA is the Uttar Pradesh Real Estate Regulatory Authority, a statutory body created under the Real Estate (Regulation and Development) Act, 2016. Our mandate is to regulate the real estate sector in Uttar Pradesh, ensure the protection of the interests of homebuyers, and promote the growth and development of the sector.

Complaints Received by UP RERA

According to data released by UP RERA, a total of 48,500 complaints were received from 2017 to 2021. Of these, 60% were from Noida, followed by Ghaziabad with 18%, and Greater Noida with 11%. The rest of the complaints were from other districts in Uttar Pradesh. The majority of the complaints were related to delays in possession, followed by issues with the quality of construction and lack of amenities. This highlights the need for developers to be more transparent in their dealings and ensure timely delivery of projects.

How Does UP RERA Resolve Complaints?

When a complaint is filed with UP RERA, we first verify the details of the complaint and ensure that it falls within our jurisdiction. Once we have determined that the complaint is valid, we issue a notice to the concerned party and initiate the resolution process.

The resolution process involves mediation between the parties involved, followed by a hearing before the Adjudicating Officer if the parties are unable to reach a settlement. The Adjudicating Officer then issues a binding order that is enforceable in court.

Examples of Complaints Resolved by UP RERA

Over the past five years, UP RERA has resolved a wide variety of complaints, including delays in possession, incomplete or defective construction, and discrepancies in area or price. Here are a few examples of complaints that we have successfully resolved:

Complaint regarding delayed possession:

In this case, the developer had promised possession of the flat within 3 years of booking, but had failed to deliver even after 5 years. UP RERA directed the developer to pay a penalty for delay and complete the project within a stipulated time frame.

Complaint regarding deficient construction:

In this case, the homebuyer had identified multiple defects in the construction, including leakages, seepage, and cracks in the walls. UP RERA directed the developer to rectify the defects and compensate the homebuyer for the inconvenience caused.

Complaint regarding illegal changes in layout plan:

In this case, the developer had made unauthorized changes to the layout plan, resulting in a reduction in the area of the flat. UP RERA directed the developer to restore the original layout and compensate the homebuyer for the loss in area.

How Can Homebuyers Benefit from UP RERA?

If you are a homebuyer in Uttar Pradesh, you can benefit from UP RERA in multiple ways:

• You can file a complaint with UP RERA if you have any grievances regarding a real estate project.
• You can check the registration status of a real estate project on the UP RERA website before making a booking.
• You can access information on various real estate projects, including their status, approvals, and financials, on the UP RERA website.

Improving the Situation

There are several steps that can be taken to improve the situation in the real estate sector. Firstly, developers need to be more transparent in their dealings and provide regular updates to homebuyers regarding the progress of their projects. Secondly, UP RERA needs to take strict action against developers who fail to adhere to the norms and regulations set by the authority. This will act as a deterrent and ensure that developers take their obligations seriously. Thirdly, homebuyers need to be more vigilant and conduct proper due diligence before investing in a project. They should verify the credentials of the developer and ensure that all necessary approvals have been obtained.

UP RERA is committed to promoting transparency and accountability in the real estate sector, and to ensuring the timely delivery of projects. Homebuyers in Uttar Pradesh can rely on UP RERA to provide an effective platform for redressal of real estate grievances.

Note: The information provided in this article about Uttar Pradesh Real Estate Regulatory Authority is for informational purposes only. It is not intended as legal or professional advice and readers should consult qualified professionals for advice specific to their circumstances.

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