Chhattisgarh RERA's Complaint Redressal Mechanism

Learn how to file a complaint and seek resolution for real estate disputes under the Chhattisgarh RERA's complaint redressal mechanism.

Chhattisgarh RERA's Complaint Redressal Mechanism
Chhattisgarh RERA's Complaint Redressal Mechanism

The Real Estate (Regulation and Development) Act, 2016 or RERA, is a landmark law in India that aims to protect homebuyers' interests and promote transparency in the real estate sector. Chhattisgarh RERA, like its counterparts in other states, is responsible for regulating the real estate industry, ensuring compliance with regulations, and providing a mechanism for redressal of grievances. In this article, we will take a closer look at Chhattisgarh RERA's complaint redressal mechanism, including the process of filing a complaint and seeking resolution for real estate disputes.

Chhattisgarh RERA has set up a well-defined and comprehensive grievance redressal mechanism that ensures that homebuyers' grievances are addressed promptly and efficiently. This mechanism is designed to provide a fair and transparent platform for homebuyers to file their complaints and seek resolution for disputes related to real estate projects.

The Process of Filing a Complaint

To file a complaint with Chhattisgarh RERA, a homebuyer must follow a few simple steps:

Step 1: Visit the official website of Chhattisgarh RERA ( and click on the "Complaint Registration" tab on the homepage.

Step 2: Fill in the online complaint registration form with the required details, such as the complainant's name, contact details, project details, and a brief description of the complaint.

Step 3: Upload supporting documents, if any, such as agreements, receipts, or correspondence with the developer.

Step 4: Pay the prescribed fee for filing the complaint online.

Step 5: Submit the complaint registration form.

Once the complaint is registered, Chhattisgarh RERA will issue a receipt containing the unique complaint registration number, which can be used to track the status of the complaint.

Redressal of Complaints

Chhattisgarh RERA has established a three-tier system for the redressal of complaints:


The conciliation process is designed to facilitate an amicable settlement between the homebuyer and the developer. If the parties agree to a settlement, it is recorded and signed by both parties and submitted to Chhattisgarh RERA for approval.


If conciliation fails, the complaint is referred to the adjudicating officer, who conducts a hearing and passes an order within a stipulated timeframe. The order is binding on both parties.

Appellate Tribunal:

If a party is dissatisfied with the adjudicating officer's order, they can file an appeal with the Chhattisgarh RERA Appellate Tribunal within 60 days from the date of the order. The tribunal has the power to confirm, modify, or set aside the order.

Chhattisgarh RERA's complaint redressal mechanism is a step in the right direction towards ensuring transparency and accountability in the real estate sector. Homebuyers can use this mechanism to seek resolution for disputes related to real estate projects in a fair and transparent manner.

Chhattisgarh RERA has implemented a robust complaint redressal mechanism that aims to protect the interests of homebuyers and investors in the state's real estate sector. By understanding the process of filing a complaint and seeking resolution for real estate disputes, homebuyers and investors can exercise their rights and hold developers accountable for any wrongdoing. The authority has also made it easier for complainants to register their complaints online, ensuring a faster and more efficient resolution of disputes. With the Chhattisgarh RERA's commitment to promoting transparency and accountability in the real estate sector, the state's property market is poised for growth and development.

Overall, the Chhattisgarh RERA has had a significant impact on the state's real estate industry, with its rules and regulations ensuring that developers and builders comply with standard procedures and protocols. Homebuyers and investors can now invest in properties with greater confidence, knowing that the authority is working to safeguard their interests. With the continued implementation of RERA regulations, the real estate sector in Chhattisgarh is expected to grow and thrive, benefiting all stakeholders involved.

Note: The information provided in this article about Chhattisgarh Real Estate Regulatory Authority is for informational purposes only. It is not intended as legal or professional advice and readers should consult qualified professionals for advice specific to their circumstances.

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